Return Policy

Terms and Conditions

Special order or non-stocking items are specifically exempt from our return policy and may not be returned. Everything Grenadier (“Company”) is not responsible if the customer did not read the product description outlining the terms of a special order or non-stocking item. By checking the box on the order page, the customer agrees to our return policy. It is the customer’s responsibility to read and understand these conditions. When the customer clicks “place order (or whatever the command is),” the customer agrees to these terms fully.

Order Cancellation Procedure

If the product purchased was available at the time of order placement, it may be difficult for us to halt the process. Our system is designed to promptly forward orders for shipping fulfillment. Once an order has been shipped, it can no longer be canceled. To initiate the return process for your item, please initiate a Return Merchandise Authorization (RMA) by sending an email to sales@everythinggrenadier.com. If the item you ordered is not currently in stock and has not yet been shipped, kindly contact the Company at sales@everythinggrenadier.com to request a cancellation.

Declined Deliveries

In the event a customer rejects a package, a $35 handling fee along with any extra shipping costs shall be subtracted from the refund, which may also prolong the refund procedure. When returning an item, it is essential to accept all shipments initially and then follow our standard return process. To initiate the Return Merchandise Authorization (RMA) procedure, please email sales@everythinggrenadier.com to arrange for the item to be returned. For international order refusals: Any duty, taxes, and other fees incurred during the return process will be deducted from the refund.